Why does a pii_email_004b5c38ca0a6c285e6d Error Occur?

Like any other Microsoft error, the  pii_email_004b5c38ca0a6c285e6d error can be a cause of various device failures when a user fails to maintain the proper procedure installing an outlook account. The pii_email_004b5c38ca0a6c285e6d error may occur. It can also occur if a user keeps on using a third-party application to enhance the functioning of his Microsoft account, there are various reasons which can lead to the occurrence of an pii_email_004b5c38ca0a6c285e6d error, and thus, the user needs to identify the fundamental reason behind the occurrence of such error on his device, once he recognizes the reason behind the error and knows the exact steps to use to fix such an occurrence, it becomes easier for the user to get through with the error without involving an expert’s support.

It comes in very handy for a user who uses Microsoft outlook regularly for his work to have a vast and profound knowledge regarding all the steps that one must know to fix an outlook error, be it of any type. However, an error of this type can be a significant threat to one’s account, leading to forbid one from sending emails to any recipient or receiving mails from any recipient. Once a user has an in-depth knowledge of all the steps of recovering the error, it is then that the user realizes that an error of such type is merely an operative error and can be fixed easily sitting at the comfort of the home. Sometimes an error of this type may lead to erasing all the emails, be it from the inbox or the outbox or even the draft box, which generally a user uses to save essential data for later use — following some easy steps and knowing when to apply which steps can help the user to prevent the occurrence of any such error on their device.

Steps such as installing the outlook account again after deleting it from the device, ensuring that the user has a stable internet connection, and sometimes in case of a deadly error, even clearing all the data from the outlook account can be helpful.

4 Ways to Resolve the pii_email_004b5c38ca0a6c285e6d Error in Outlook

So, now that you’re familiar with the factors that cause the error, let’s take a look at the solutions that’ll help you troubleshoot it.

#1. Remove Duplicate Accounts

It’s quite possible that you’ve accidentally added duplicate accounts to the Outlook app and they are interfering with its normal functionality. If that’s the case, you can simply remove the duplicate accounts and this will fix the problem instantly.

Follow these steps to delete duplicate accounts in Outlook.

  • Step 1: Launch the Outlook app on your computer and tap the “Menu” button.
  • Step 2: Tap “Account Settings” and switch to the mailing tab.
  • Step 3: Now, locate the duplicate accounts and delete the repetitive entries.

Now, relaunch Outlook and check if you encounter the same error anymore or not.

#2. Change Server Port Numbers:

Another way to fix the pii_email_004b5c38ca0a6c285e6d error is to change the server port numbers. There are many situations when users configure incorrect port numbers and encounter different types of Outlook errors.

Here’s how you can change server port numbers in Outlook.

  • Step 1: Launch Outlook and go to “FileInfo >> Account Settings >> Manage Profiles”.
  • Step 2: Then, click “Email Accounts” and double-tap the email whose server port numbers you want to change.
  • Step 3: Tap the “Advanced” tab and change the SMTP port number from 465 to 587.
  • Step 4: Click “Ok” to apply the changes.

So, that’s how you can change port numbers in MS Outlook to fix the pii_email_004b5c38ca0a6c285e6d error.

#3. Disable Antivirus:

If you’re still encountering the error, it’s quite possible that your Antivirus program is restricting Outlook from establishing a successful connection to the server. In this situation, the only way to fix the error is to disable the Antivirus program. Keep in mind that the steps to disable the Antivirus program will vary for each user, depending on the service provider.

#4. Reinstall Microsoft Outlook:

In case none of the above-mentioned solutions work, there’s a huge probability that your Outlook app isn’t installed properly. In this case, you can either update the app to the latest version or reinstall it from scratch.


In this article, we discuss 6 solutions for the error pii_email_004b5c38ca0a6c285e6d. I hope one of them has worked for you and the bug has been fixed now, otherwise please comment below, we will find a possible solution for you.

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